Creative Director & Department Coordinator Digital XPress

December 2016-October 2020

Managed all marketing and creative projects for in-house creative agency, including estimating and scheduling; developed and implemented marketing campaigns for internal and external clients; art direction, branding and graphic design. Supervised and scheduled projects for team of four.

• >> Identified and eliminated inefficiencies to streamline interdepartmental procedures and increase productivity.
• >> Regularly conducted site surveys and executed project mockups for Large Format projects/installations (POP signage, interior décor, vehicle wraps).
• >> Developed and coordinated program to provide cranial band wraps for local children with plagiocephaly (Noodle Doodles, noodle.dxp1.com).
• >> Researched & oversaw implementation of web-to-print platform for B2C online store.

Project Coordinator Digital XPress

January 2013-December 2016

• >> Managed print and mailing projects for dedicated customer accounts from bid through completion.
• >> Supported sales team in pricing, design, and implementation of direct mail campaigns to meet customer goals while maximizing profitability.

Customer Service Rep IBT/Hamilton

2009-January 2013

• >> Received, processed, tracked, and troubleshot projects through completion for dedicated customer accounts.
• >> Assisted with testing and development of automated processing workflow to reduce front end scheduling delays.
• >> Worked with sales, production, and customer to develop prescheduling procedures in an effort to reduce material delays internally; provided weekly reports to customer to assist with external scheduling and deadline requirements.
• >> Supported production across multiple manufacturing sites.

POD Prepress and Customer Service IBT Global

2006-2009

• >> Processed and scheduled customer orders.
• >> Prepared electronic files for output; scanned hard copy books to create print-ready interior and cover files; file management.